1. Purchase Agreement & Acceptance
By clicking "Proceed to Payment" or placing an order through the Nappily Ever After platform, you agree to these Terms of Service. These terms form an enforceable contract between you and Illusions Premier Spa & Wellness Ecosystem Ltd under the laws of Kenya.
2. Pricing, VAT & Product Authenticity
All product prices are stated in Kenya Shillings (KES) inclusive of all applicable taxes (16% VAT). Nappily products are certified medical-grade organic cotton and breathable leak-proof garments manufactured under stringent quality control.
3. Delivery Policy & Logistics Across Kenya
- Discreet Packaging: All orders are dispatched in discreet, unbranded luxury outer packaging to guarantee privacy.
- Nairobi Same-Day / Express: Orders placed before 2:00 PM in Nairobi (Westlands, Kilimani, Lavington, Karen, Gigiri, CBD) are delivered the same day.
- Kenya Nationwide Couriers: Upcountry deliveries (Mombasa, Kisumu, Nakuru, Eldoret, etc.) arrive within 24 to 48 hours via our trackable courier partners.
- Real-Time Telemetry: Customers receive automated SMS updates with a direct tracking link upon dispatch.
4. Payment Terms & M-Pesa Security
- Safaricom M-Pesa STK Push: Official M-Pesa prompts sent directly to your phone. Orders are finalized only after the transaction receipt is authoritatively validated against our ledger.
- Paystack Card Processing: Encrypted card transactions with 3D-Secure 2-factor authentication.
- Zero Balance Orders: Zero-value orders cannot be submitted unless an authoritative 100% discount promotional coupon is applied and verified.
5. Subscription Refill Plans
Customers enrolled in monthly or bi-monthly subscription bundles enjoy guaranteed delivery windows before their cycle starts. You may pause, adjust sizing, change delivery addresses, or cancel your subscription at any time with zero cancellation fee prior to the monthly dispatch date.
6. Health & Hygiene Disclaimer
Nappily period care products are designed to support personal hygiene and comfort. They are not medical devices intended to treat or cure gynecological disorders. For unusual bleeding, severe pain, or medical concerns, please consult a licensed medical practitioner.
7. Customer Support & Dispute Resolution
We are dedicated to total guest satisfaction. For order inquiries, size exchanges, or complaints:
