Because Nappily products are intimate hygiene garments, our return policy complies strictly with the Public Health Act of Kenya.
Opened or Worn Items: For hygiene and microbiological safety, once the sterile protective manufacturer seal on an individual garment or box has been broken, the item cannot be returned, refunded, or restocked.
If you ordered the incorrect size (e.g. S instead of M), you may return the unopened, factory-sealed box within 14 days of delivery for an immediate replacement size or store credit voucher.
In the rare event that an item arrives with manufacturing defects (stitching irregularities, seal damage, or packaging compromise), please notify our Concierge team within 48 hours of delivery with a photograph.
We will immediately dispatch a replacement garment at zero courier cost to you.
Approved refunds are processed without delay:
To request a size exchange or report a damaged delivery:
INV-NAP-123456).